Packing
Handpans are fragile musical instruments, so packing is very important. We use protective packaging suitable for international delivery. For OEM and wholesale orders, packing methods can be discussed according to the shipping plan.
Shipping & Warranty
Shipping & Warranty
International handpan orders require careful packing, clear communication, and responsible after-sales support. Linyi Handpan prepares each order with attention to sound confirmation, packing safety, and customer communication.
Before Shipping
Before delivery, we can provide confirmation materials depending on the order type, including:
- Product photos
- Sound check video
- Tuning confirmation
- Logo confirmation
- Color confirmation
- Packing photos
- Shipping information
Shipping
We support international shipping for sample orders, small batch orders, and bulk orders. Shipping method, cost, and delivery time depend on destination country, order quantity, and logistics conditions.
After-Sales Support
If there is a problem after delivery, please contact us with photos, videos, order information, and a clear description of the issue. We will check the situation and discuss a practical solution based on the actual condition.
Care Tips
- Avoid strong impact
- Keep the handpan dry
- Do not store it in a humid place for a long time
- Use a soft cloth for cleaning
- Keep it away from extreme heat or cold
- Use a proper handpan bag for transport